Terms and Conditions

TERMS AND CONDITIONS

Contact Email: info@harpercalifornia.com

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

  • Consumer: Any natural person not acting for purposes related to their trade, business, craft, or profession who enters into a distance contract with Harper California.

  • Entrepreneur: The legal entity offering products or services to consumers at a distance, referred to as Harper California.

  • Distance Contract: An agreement concluded between Harper California and the consumer under an organized system for distance selling, using one or more means of remote communication.

  • Right of Withdrawal: The consumer’s legal right to withdraw from a contract within a specific cooling-off period.

  • Cooling-off Period: The period during which the consumer may exercise their right of withdrawal.

  • Day: Calendar day.

  • Means of Distance Communication: Any medium that can be used to conclude a contract without physical presence of the parties.

Article 2 – Applicability

  1. These Terms and Conditions apply to all offers, orders, and agreements concluded via the official website of Harper California.

  2. Before the conclusion of any distance contract, these Terms will be made available to the consumer. If this is not reasonably possible, Harper California will inform the consumer how the Terms can be accessed electronically.

  3. By placing an order, the consumer confirms that they have read, understood, and agreed to these Terms.

  4. In the event of conflict between these Terms and any supplementary conditions, the provisions most favorable to the consumer shall prevail.

Article 3 – The Offer

  1. The offer includes a complete and accurate description of the products and services offered. Harper California reserves the right to correct typographical or pricing errors at any time.

  2. Each product listing provides essential information such as price, description, materials, and delivery expectations.

  3. All images are for illustrative purposes only. Actual colors and details may vary slightly due to screen settings or production variations.

  4. If an offer has limited validity or specific conditions, this will be stated explicitly.

Article 4 – The Agreement

  1. The contract is formed when the consumer accepts the offer and fulfills all stated conditions, including payment.

  2. Upon receiving an online order, Harper California will confirm the acceptance electronically via email.

  3. Harper California reserves the right to refuse or cancel any order if fraud, payment irregularities, or misuse is suspected.

  4. The consumer is responsible for providing accurate personal and delivery information. Harper California is not liable for losses resulting from incorrect information.

Article 5 – Right of Withdrawal

  1. Consumers may withdraw from the purchase within 30 days of delivery without stating a reason.

  2. To exercise this right, the consumer must notify Harper California in writing via info@harpercalifornia.com within the 30-day window.

  3. Returned products must be unused, in original packaging, and include all tags and accessories.

  4. Returns must be sent to the designated return address provided by Harper California’s customer service.

  5. The consumer is responsible for return shipping costs unless the item was defective or incorrect.

  6. Once the return is received and inspected, Harper California will issue a refund within 14 business days, excluding shipping costs.

  7. Items marked Final Sale, Seasonal Sale, or Personalized are non-returnable.

Article 6 – Price, Taxes, and Customs

  1. All prices are displayed in USD unless otherwise stated.

  2. Harper California reserves the right to adjust prices at any time. Price changes do not affect orders already confirmed.

  3. Prices exclude import duties, customs fees, or taxes applicable in the consumer’s country.

  4. The consumer is responsible for all applicable import duties, taxes, or customs clearance fees required by local authorities.

  5. Harper California is not responsible for delays caused by customs processing or non-compliance with import regulations.

Article 7 – Payment

  1. Payments must be made in full at the time of purchase through approved payment methods such as credit card, PayPal, or other options displayed at checkout.

  2. Harper California uses secure payment gateways to ensure the protection of consumer data.

  3. Orders will not be processed until payment is successfully received.

  4. Harper California reserves the right to cancel any unpaid or incomplete orders after a reasonable period.

Article 8 – Delivery and Fulfillment

  1. Orders are shipped to the delivery address specified by the consumer during checkout.

  2. Harper California partners with international suppliers; therefore, average delivery time ranges between 6–12 business days, depending on the destination.

  3. Delays may occur due to customs inspection or logistical factors outside Harper California’s control.

  4. The consumer is responsible for tracking shipments using the provided tracking number.

  5. If a package is returned due to an incorrect address, refusal, or failure to collect, a reshipping fee may apply.

  6. Harper California is not liable for loss or damage after delivery confirmation from the shipping carrier.

Article 9 – Conformity and Warranty

  1. Harper California guarantees that all products conform to the description and are fit for ordinary use.

  2. Any defective or incorrect items must be reported within 5 days of receipt, accompanied by clear photographic evidence.

  3. Products purchased during clearance or promotional sales are not covered by warranty unless the defect existed upon delivery.

  4. Harper California reserves the right to replace, repair, or refund defective items after assessment.

Article 10 – Limitation of Liability

  1. Harper California shall not be held liable for indirect, incidental, or consequential damages arising from the use or inability to use products purchased from the website.

  2. In no event shall Harper California’s total liability exceed the amount paid by the consumer for the product in question.

  3. Harper California is not responsible for delays, errors, or damages caused by third-party logistics, customs, or carrier services.

Article 11 – Intellectual Property

  1. All content on the Harper California website, including text, images, designs, and trademarks, is the property of Harper California or its licensors.

  2. Reproduction, modification, or distribution of any material from the site without written permission is strictly prohibited.

Article 12 – Personal Data and Privacy

  1. Harper California handles all personal data in accordance with its Privacy Policy, which complies with applicable data protection laws.

  2. Personal information is collected solely for order processing, communication, and service improvement.

  3. For full details, consumers should review the Privacy Policy available on the website.

Article 13 – Complaints and Disputes

  1. Complaints must be submitted in writing via info@harpercalifornia.com within 7 days of identifying the issue.

  2. Harper California will respond to all complaints within 14 days.

  3. If a dispute cannot be resolved amicably, it shall be submitted to the competent court in California, United States.

Article 14 – Governing Law

All agreements and transactions are governed exclusively by the laws of the United States of America and the State of California, regardless of the customer’s country of residence.

Article 15 – Modifications to Terms

  1. Harper California reserves the right to modify these Terms and Conditions at any time.

  2. Updated versions will be published on the website and apply immediately to all new transactions.

  3. Continued use of the website after changes implies acceptance of the revised Terms.

Article 16 – Contact Information

Harper California
Email: info@harpercalifornia.com
Website: www.harpercalifornia.com