Retrun Policy

Return Policy

Thank you for shopping with Harper California.

We hope you love your purchase. However, if for any reason you are not completely satisfied, you may return your order in accordance with the policy below.

Return Eligibility

To qualify for a return, items must meet the following conditions:

The product must be unused, unworn, and unwashed.
All original tags, packaging, and accessories must be included.
Items must be returned in the same condition in which they were received.

Returns that do not meet these requirements will not be accepted or refunded.

Please note: Items marked Final Sale, Seasonal Sale, or Personalized are not eligible for return or refund.

Return Timeframe

You may request a return within 30 days of receiving your order.
Requests made after this period will not be accepted.

How to Request a Return

To initiate a return, please contact our customer care team at info@harpercalifornia.com and include the following details:

Your order number
Reason for return
Photo of the product (and any defect, if applicable)
Your full name
Your shipping address

Once your request has been reviewed, our team will provide specific return instructions, including the return authorization and the address of our central warehouse in Asia, where all returns must be sent.

Returns sent without prior authorization will not be accepted or processed.

Return Shipping Costs

The customer is responsible for all return shipping costs.
Our central warehouse is located in Asia, and international return postage may involve additional costs depending on your location.
We recommend using a trackable courier service to ensure your package reaches our facility safely.
Harper California cannot be held responsible for lost, delayed, or untracked return shipments.

A restocking and handling fee (typically $10 per returned item) may apply to cover processing costs.

Refunds

Once your returned item is received and inspected, we will send you a confirmation email.
If your return is approved:

Your refund will be issued to the original payment method used at checkout.
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping charges and applicable restocking fees are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 5 days of receiving your package. Include clear photos of the issue, your order number, and a brief description.

Our quality team will review your case promptly and provide replacement or refund options. Claims submitted after this 5-day window may not be accepted.

Cancellations

Orders may only be canceled within 1 hour of purchase.
After that, orders are automatically processed by our fulfillment system and cannot be canceled.
If your order has already shipped, you must wait until delivery and then request a return in accordance with this policy.

Important Information

All returns are shipped to and processed through our central warehouse in Asia.
Returns sent to any address other than the one provided in your return authorization will not be accepted.
Refunds are only issued once the returned goods are physically received and verified at our warehouse.

Legal Notice

This Return Policy complies with U.S. e-commerce standards while reflecting international fulfillment operations.
By completing a purchase at Harper California, you acknowledge and agree to this Return Policy.

Harper California
Customer Support: info@harpercalifornia.com
Website: www.harpercalifornia.com